Workflow Automation Forum-
Singapore, 2024
Interested in speaking or reserving your slot on the agenda? Write to us at info@workflowautomationforum.com or apply for your preferred slot by clicking below.
Day 1- March 20, 2024
9:00AM - 9:30AM
Registration and Network Onboarding
9:45AM - 10:00AM
Opening Remarks
10:00AM - 10:20AM
The Evolution of Workflow Automation: Trends, Challenges, and Future Outlook
• The rise of cloud computing
• The increasing use of artificial intelligence (AI)
• The growing popularity of low-code/no-code platforms
• Low-code/No-code Development
10:30AM- 10:50AM
Workflow Analytics and Optimization: Leveraging Data for Continuous Improvement
• Define Key Performance Indicators (KPIs)
• Collection and Consolidation of Data
• Analysing Process Performance
• Identify Improvement Opportunities
11:00AM - 11:20AM
COFFEE BREAK
11:20AM- 11:50AM
Ethical Considerations in Workflow Automation: Addressing Bias and Fairness
• Data Bias and Fairness
• Algorithmic Transparency
• Fairness Assessments
• Human Oversight and Intervention
12:00PM - 12:20PM
Chatbots and Virtual Assistants in Workflow Automation
• Customer Support and Service
• Self-Service and Knowledge Management
• Task Automation and Workflow Integration
• Personalized Recommendations and Assistance
12:30PM- 1:00PM
How can workflow automation help businesses improve efficiency, productivity, and customer satisfaction?
• Improved customer satisfaction
• Consistent and Accurate Execution
• Proactive Notifications and Alerts
• Personalized Customer Experiences
1:00PM - 2:00PM
Lunch Break
2:00PM- 2:30PM
Latest trends in workflow automation that businesses should be aware of?
• Intelligent Process Automation (IPA)
• Low-code/no-code automation
• Robotic process automation (RPA)
• Chatbots and virtual assistants
2:40PM - 3:00PM
Workflow automation to improve your security
• Automating the detection of threats
• Automating the response to threats
• Automating the remediation of threats
• Automating the reporting of threats
3:10PM- 3:30PM
Create personalized marketing experiences for your customers
• Collect and analyze customer data
• Use data to segment your customers
• Personalize your marketing messages and content
• Track the results of your personalization efforts
3:40PM - 4:00PM
Coffee Break
4:00PM- 4:30PM
Human-Centric Automation: Balancing Automation and Human Collaboration
• Identify repetitive and mundane tasks
• Automate routine and standardized processes
• Foster creativity and complex problem-solving
• Continuous learning and upskilling
4:40PM - 5:00PM
Workflow Automation in Customer Experience and Journey Mapping
• Automating customer onboarding
• Automating customer service
• Automating marketing campaigns
• Escalation and resolution management
5:00PM
Networking Cocktail Reception
Day 2- March 21, 2024
9:00AM - 9:15AM
Opening Remarks
9:20AM - 9:40AM
Workflow Automation for Remote and Distributed Teams
• Task and Project Management
• Improved communication and collaboration
• Improved visibility and tracking
• Sales and Customer Relationship Management
9:50AM - 10:20AM
Automating Onboarding for Customers
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How a bank's first impression is while onboarding the customer.
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Why a good onboarding experience, crucial to the entire Client Lifecycle.
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Making a Shift From Transactional To Relational Experiences.
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Intuitive onboarding experiences for the customers.
10:30AM- 10:50AM
The future of work and workflow automation
• Intelligent automation and artificial intelligence
• Ethical considerations and human-centric design
• The rise of the gig economy
• The need for a more flexible workforce
11:00AM - 11:20AM
COFFEE BREAK
11:20AM- 11:50AM
The challenges of workflow automation
• Identifying the right processes to automate
• Gathering and documenting the process
• Choosing the right workflow automation software
• Implementing the workflow automation solution
12:00PM - 12:20PM
Enhancing auditing capabilities with RPA and IPA
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Explore specific use cases where RPA can enhance auditing capabilities
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Transaction Testing and Reconciliation
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Audit Trail Generation: Illustrate how RPA can create comprehensive audit trails.
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A roadmap for implementing RPA and IPA in auditing processes
12:30PM- 1:00PM
Employee Onboarding and Offboarding: Streamlining HR Workflows
• Increased efficiency
• Knowledge transfer and handover
• Pre-boarding communication
• Document collection and verification
1:00PM - 2:00PM
Lunch Break
2:00PM- 2:30PM
Workflow automation to improve your marketing campaigns
• Automating the creation and sending of email campaigns
• Automating the tracking of campaign performance
• Automating the creation of reports and dashboards
• Automating the integration of marketing channels
2:40PM - 3:00PM
Significance of API’s in lowering adaptation costs
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Why not getting burdened with legacy infrastructure and getting built from modern technology stacks advantageous?
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Traditional business as an open platform.
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How API’s dispense cost effective solutions to lowering adaptation costs.
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How can businesses modernise themselves amid a API revolution throughout the industries.
3:10PM- 3:30PM
TBD
3:40PM - 4:00PM
Coffee Break
4:00PM- 4:30PM
TBD
4:40PM - 5:00PM
TBD
5:00PM
Networking Cocktail Reception