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Workflow Automation Forum-
London, 2024

Interested in speaking or reserving your slot on the agenda? Write to us at info@workflowautomationforum.com or apply for your preferred slot by clicking below.

Day 1- May 21, 2024

9:00AM - 9:30AM

Registration and Network Onboarding

9:45AM - 10:00AM

Opening Remarks

10:00AM - 10:20AM

The Evolution of Workflow Automation: Trends, Challenges, and Future Outlook
• The rise of cloud computing
• The increasing use of artificial intelligence (AI)
• The growing popularity of low-code/no-code platforms
• Low-code/No-code Development

 

10:30AM- 10:50AM

Workflow Analytics and Optimization: Leveraging Data for Continuous Improvement
• Define Key Performance Indicators (KPIs)
• Collection and Consolidation of Data
• Analysing Process Performance
• Identify Improvement Opportunities
 

11:00AM - 11:20AM

COFFEE BREAK

11:20AM- 11:50AM

Ethical Considerations in Workflow Automation: Addressing Bias and Fairness
• Data Bias and Fairness
• Algorithmic Transparency
• Fairness Assessments
• Human Oversight and Intervention

12:00PM - 12:20PM

Chatbots and Virtual Assistants in Workflow Automation
• Customer Support and Service
• Self-Service and Knowledge Management
• Task Automation and Workflow Integration
• Personalized Recommendations and Assistance

 

12:30PM- 1:00PM

How can workflow automation help businesses improve efficiency, productivity, and customer satisfaction?
• Improved customer satisfaction
• Consistent and Accurate Execution
• Proactive Notifications and Alerts
• Personalized Customer Experiences


 

1:00PM - 2:00PM

Lunch Break

2:00PM- 2:30PM

Latest trends in workflow automation that businesses should be aware of?
• Intelligent Process Automation (IPA)
• Low-code/no-code automation
• Robotic process automation (RPA)
• Chatbots and virtual assistants

 

2:40PM - 3:00PM

Workflow automation to improve your security
• Automating the detection of threats
• Automating the response to threats
• Automating the remediation of threats
• Automating the reporting of threats


 

3:10PM- 3:30PM

Create personalized marketing experiences for your customers
• Collect and analyze customer data
• Use data to segment your customers
• Personalize your marketing messages and content
• Track the results of your personalization efforts

 

3:40PM - 4:00PM

Coffee Break

4:00PM- 4:30PM

Human-Centric Automation: Balancing Automation and Human Collaboration
• Identify repetitive and mundane tasks
• Automate routine and standardized processes
• Foster creativity and complex problem-solving
• Continuous learning and upskilling

 

4:40PM - 5:00PM

Workflow Automation in Customer Experience and Journey Mapping
• Automating customer onboarding
• Automating customer service
• Automating marketing campaigns
• Escalation and resolution management

 

5:00PM

Networking Cocktail Reception

Day 2- May 22, 2024

9:00AM - 9:15AM

Opening Remarks

9:20AM - 9:40AM

Workflow Automation for Remote and Distributed Teams
• Task and Project Management
• Improved communication and collaboration
• Improved visibility and tracking
• Sales and Customer Relationship Management

9:50AM - 10:20AM

Automating Onboarding for Customers

  • How a bank's first impression is while onboarding the customer.

  • Why a good onboarding experience, crucial to the entire Client Lifecycle.

  • Making a Shift From Transactional To Relational Experiences.

  • Intuitive onboarding experiences for the customers.

10:30AM- 10:50AM

The future of work and workflow automation
• Intelligent automation and artificial intelligence 
• Ethical considerations and human-centric design
• The rise of the gig economy
• The need for a more flexible workforce

11:00AM - 11:20AM

COFFEE BREAK

11:20AM- 11:50AM

The challenges of workflow automation
• Identifying the right processes to automate
• Gathering and documenting the process
• Choosing the right workflow automation software
• Implementing the workflow automation solution

 

12:00PM - 12:20PM

Enhancing auditing capabilities with RPA and IPA

  • Explore specific use cases where RPA can enhance auditing capabilities

  • Transaction Testing and Reconciliation

  • Audit Trail Generation: Illustrate how RPA can create comprehensive audit trails.

  • A roadmap for implementing RPA and IPA in auditing processes

12:30PM- 1:00PM

Employee Onboarding and Offboarding: Streamlining HR Workflows
• Increased efficiency
• Knowledge transfer and handover
• Pre-boarding communication
• Document collection and verification

 

1:00PM - 2:00PM

Lunch Break

2:00PM- 2:30PM

Workflow automation to improve your marketing campaigns
• Automating the creation and sending of email campaigns
• Automating the tracking of campaign performance
• Automating the creation of reports and dashboards
• Automating the integration of marketing channels

 

2:40PM - 3:00PM

Significance of API’s in lowering adaptation costs

  • Why not getting burdened with legacy infrastructure and getting built from modern technology stacks advantageous?

  • Traditional business as an open platform.

  • How API’s dispense cost effective solutions to lowering adaptation costs.

  • How can businesses modernise themselves amid a API revolution throughout the industries.

3:10PM- 3:30PM

TBD

3:40PM - 4:00PM

Coffee Break

4:00PM- 4:30PM

TBD

4:40PM - 5:00PM

TBD

5:00PM

Networking Cocktail Reception

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